Tenet Healthcare Patient Accounts Rep in Worcester, Massachusetts

General Summary: Position assists office by maintain the AP and Billing process for patient accounts

Essential Job Responsibilities:

  1. Answer business office telephones and assist patients with account inquiries by routing calls to appropriate departments.

  2. Audit patient accounts for accuracy, verification of patient balances versus insurance balance.

  3. Collect past-due patient balances.

  4. Offer resolution of patient account balances through protocol available.

  5. Review patient accounts for submission to third party agencies and interact appropriately with third party collection agencies.

  6. Process and correct returned mail and returned checks. Process bankrupt patients appropriately.

  7. Notify manager with patient account and insurance issues.

Education: High school diploma/GED required with completion billing preferred.

Experience: Must have a minimum of 1 years of experience working in medical collections

Performance Requirements:


  1. Knowledge of Accounts Receivable collection process

  2. Knowledge of Electronic Health Systems

  3. Knowledge of ICD-9 and CPT codes

  4. Knowledge of the policies and procedures of the organization to complete billing tasks within compliance of the organization.


  1. Skill in multi-tasking.

  2. Skill in customer service.

  3. Skill in computer hardware and software use.

  4. Skill in verbal and written communication.

  5. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.

  6. Skill in analyzing situations accurately and taking effective action.

  7. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the


  1. Skill in organizing work, making assignments, and achieving goals and objectives.

  2. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.

Job: Non-Clinical/Administrative

Organization: Staff St Vincent Phy Svs

Title: Patient Accounts Rep

Location: MA-Worcester

Requisition ID: 1805009744