Landmark Health Director, Health Services in Westborough, Massachusetts

Landmark Health is a high growth, entrepreneurial organization committed to improving healthcare for patients with the most serious and complex medical needs, in their homes, wherever they reside and whenever they need it.

Landmark is built upon the core belief that a physician-led, patient-centric, and contextually relevant intervention plan is the key to driving meaningful impact to patient care. Our clinical model is transformative – it represents a landmark in the evolution of our nation’s healthcare system.

Turning this vision into reality requires exceptional people who share our unwavering commitment to the patients we serve.

Position Overview:

In this high-profile role, the Director of Health Services oversees and ensures the effectiveness of the day to day operations of the clinical team regarding health plan coordination, communication, scheduling, quality programs and metrics. In addition, the Director of Health Services will be responsible for geographic alignment of teams to best serve patients and develop relationships with vendors, health plan case management and community based providers and organizations.

What you'll be doing:

  • Manage the day to day operations, development and implementation of care planning through clinical support staff.

  • Responsible for selection, training, performance, and retention of interdisciplinary team members.

  • Manage relationships with vendors, health plan case management, community based providers and community organizations.

  • Establish processes and provide oversight for the in-patient, SNF/LTC and post hospital discharge programs within the standardized across market processes.

  • Provide oversight and use of reports to identify focus areas for action, training and improvement activity.

  • Oversee and report on the Market Level Quality Management program.

  • Attend and actively participate in contracted health plan IDT, Clinical Operations, JOC’s and other operational meetings as required

  • Manage processes for incoming patient calls, regulatory compliance regarding OSHA, CLIA, and compliance with HIPPA.

What we're looking for:

  • Demonstrated leadership and people management skills

  • Strong operations experience

  • Current RN License or Bachelor of Science in Nursing, MBA is a plus

  • Case / Care Management experience is a plus

  • 5+ years of clinical practice in a hospital, clinic, home care, or nursing home setting

  • 5+ years of increasing supervisory or management experience in a health care setting

  • Familiarity with quality indicators and cost of care analysis is a plus

  • Ability to communicate effectively at all levels inside and outside the organization

  • Excellent organizational and project management skills

Other Experience is a plus but Not required:

  • Medicaid and Dual Eligible experience is a plus, but Not required

  • Health plan experience is a plus, but Not required

  • Disease and utilization management experience is a plus, but Not required

    What Makes this a Great Opportunity?

  • Apply your health care clinical operations, leadership and management experience in a collaborative, team environment with a company that is patient focused!

  • Highly Competitive Compensation Package!

  • Unlimited opportunity to grow within the company and to work with our CEO and senior management team to deliver second to none patient care!

  • Work with a rapidly growing, financially stable company with a highly motivated and successful support team!

  • Great benefits package including 401k with company match, Medical, Dental, Vision, Generous Paid Time Off Plan!

  • Expense Reimbursement for Child and Elder Care, Education, Licensing and Credentialing!

  • Much More!

Job ID: 2018-1949

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