Baystate Health Mobile Phlebotomy Tech in Springfield, Massachusetts

Mobile Phlebotomy Tech

Job ID



Springfield, Massachusetts

Full/Part Time




Org Marketing Statement

Like any organization, it's the people that make the difference- Are you ready for the challenge?

Do You Know Who We Are?

We are Baystate Health- one of the largest health care systems in New England with over 11,500 employees, five hospitals and over 60 medical practices! Baystate Health is a not-for-profit, integrated health care system serving over 800,000 people throughout western New England. With roots dating to the founding of Springfield City Hospital in 1873, Baystate Health has been providing skilled and compassionate health care in the Pioneer Valley for more than 140 years.

Baystate Health is an integrated health care delivery system serving a population of nearly 1 million people in western Massachusetts. Baystate Health has been named a Top 100 Integrated Healthcare Network for ten consecutive years by Verispan , a national research company. For the second time, Baystate Medical Center has been named a Magnet™ hospital for excellence in nursing services and has been recognized as a Top 15 Health System in the US by Truven® Healthcare Analytics .

As a comprehensive health care system, we have been nationally recognized for our quality care and a great place to work. Baystate Medical Center has been designated as a Magnet Hospital for excellence in nursing services by the American Nurses Credentialing Center (ANCC) and was named one of America's Best Hospitals by U.S. News and World Report . We are growing, offering room for a progressive career.


What you will do:

The Mobile Phlebotomy Tech will be required to work at multiple Patient Service Centers.

  • Accurately identifies patient and/or specimen, selects correct patient and/or episode when performing registration/order entry functions. Completely and accurately labels specimens in adherence to departmental policy, with 100% accuracy.

  • Demonstrates competent knowledge and proficient level of technical and judgmental skills to perform venous and capillary punctures to collect blood specimens for lab analysis from diverse patient types. Competent assessments of vein size, location and position for vascular access. Demonstrates a proficient level of knowledge and judgmental skills, including specialized delivery of age appropriate care to pediatrics and elderly patients who may demonstrate impaired memory. Handles and responds to patient complications of blood collection, referring to appropriate person for immediate medical or supervisory attention.

  • Demonstrates knowledge and understanding of collection requirements and specimen handling in regards to: order of draw, patient preparation, use of equipment, collection of proper samples. Applies knowledgeable of specialized testing such as tolerance testing. Ability to calculate minimum or maximum blood volume to collect blood specimens from pediatric patients, according to current protocol, referring issues to lead/supervisor as needed. Performs centrifugation, processing and routine and specialized specimen handling for accurate testing, utilizing available resources to acquire information as needed. Prepares send-out specimens in accordance to regulations. Prepares specimens for transport by courier or self, in accordance to BRL/DOT requirements and ensures delivery to appropriate departments in a timely manner. Transports specimens in a manner appropriate to maintain specimen integrity and meet DOT regulations.

  • Performs patient registrations thoroughly and accurately entering required information following current registration procedures and with adherence to compliance regulations; completes and secures appropriate diagnoses and signatures for ABNs and MSPs as required for billing. Ability to perform troubleshooting of registration and test ordering, referring issues to lead/supervisor as needed.

  • Performs test ordering and other functions in lab computer systems, ensuring accuracy and completion of data entry, to include selection of appropriate case. Contacts physician or appropriate parties for clarification of information. Performs standing order applications in appropriate computer system. Performs SMART specimen tracking, batching specimens and tracking from/to appropriate destination. May troubleshoot test ordering, tracking or other related functions, referring issues lead/supervisor as necessary. Performs tasks related to record keeping such as: QA data, temperature & sanitation recording, biohazardous waste disposal. Performs clerical duties to include copying, faxing, etc. Assists with ordering and supply maintenance.

  • Participates in training of new employees and/or students from various internal and external programs. Completes accurate orientation/evaluations/training records and submits in a timely manner to appropriate lead/supervisor.

  • Demonstrates excellent communication, teamwork and customer service skills working independently and/or in a team environment. Uses good judgment and make sound decisions. Courteous and professional in all interactions with patients, visitors, co-workers and healthcare providers. Works closely with practice staff when assigned independently in a BRL site within physician practice.

  • Maintains a neat and professional appearance according to Baystate Health and/or departmental policy. Observes and promotes the Baystate Health organization Standards of Behavior. Maintains awareness and follows all corporate and Baystate Health and Pathology Compliance policies and procedures. Completes on-line compliance, safety training, educational and other required assignments within established deadlines as required. May participate in special projects and/or on committee.

  • Organizes and prioritizes work tasks in order to allow for smooth operations and maximize productivity. Assess and resolve challenges, referring issues for appropriate supervisory attention. Evaluates and addresses various difficult patient situations as needed: including combative, uncooperative, and unreasonable patients while maintaining professionalism. Follows all guidelines, procedures, policies, laws, etc. which apply to specific work areas, incorporating changes or additions into daily routine.

  • Plans driving route to PSCs and/or patient homes/Assisted Living facilities, incorporating an efficient route to achieve maximum productivity and minimum mileage costs. Maintains accurate mileage records for reimbursement with submission within established timeframe.


What you will need:

  • High School Diploma/GED and completion of formal phlebotomy or other medical program required

  • Minimum of 12 months experience (after successful completion of 3 month BRL orientation in PSC). If < 12 months experience, may underfill position as PSC Phleb Tech I, until requirements have been met.

  • Competent level of knowledge of phlebotomy and techniques acquired through experience

  • Typing skills and knowledge of computers.

  • Knowledge of medical terminology required, or needs to be completed within 1 year

  • Speak, read and write English proficiently

  • Ability to prioritize

  • Good organizational skills

  • Ability to work under pressure

  • Ability to work independently

  • Excellent verbal communication and customer service skills

  • Attention to detail

  • Position requires a valid driver's license, reliable transportation and a clean driving record.

  • Responsible for accurate record keeping and tabulating mileage.

  • Operates personal vehicle following all public safety motor vehicle laws and department of transportation regulations.

  • May require driving during inclement weather.

Other Information

This is a part time (20 hour per week) position. This position will be required to work at multiple sites.

Fleet Policy Statement

Applicants must possess a valid driver's license recognized by the employee's state of residence and satisfactory finding from their Motor Vehicle history report as a contingency of employment. A drug screen is required after an offer of employment is extended. Failure to comply with or have acceptable test results will result in the rescinding of the employment offer. Employees whose positions are covered by this policy are subject to random drug screening and an annual review of their motor vehicle history.

Equal Employment Opportunity

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.