Baystate Health Financial Counselor in Springfield, Massachusetts

Financial Counselor

Job ID



Springfield, Massachusetts

Full/Part Time




Org Marketing Statement

About Baystate Health

Baystate Healthis an integrated health care delivery system serving a population of nearly 1 million people in western Massachusetts. We are one of the largest health systems in New England with over 12,000 employees, five hospitals, and over 60 medical practices. Baystate Medical Center is the onlyLevel 1 Trauma Centerin the region and has the only neonatal and pediatric intensive care units.


Baystate Health is seeking a full time Financial Counselor II.

Under the direction of the Financial Counselor Supervisor and Manager a Financial Counselor will provide services to uninsured and underinsured patients in assigned inpatient and outpatient settings.

What you will do:

  • Secure sponsorship for uninsured and underinsured patients by screening patients for eligibility for a variety of grant and government sponsored programs.

  • Identify and counsel Medicare patients without secondary insurance as well as assist with applications for supplemental coverage and ensure all billing information has been obtained for liability cases and newborn coverage.

  • Assist patients in completing MassHealth, DDU, and LTC applications, educate patients in the MCO and ACO plan choices, and assist patients with eligibility determination efforts.

  • Track status of initiated application to facilitate and expedite the approval process.

  • Maintain knowledge of current resources available to the uninsured and underinsured making appropriate referrals as necessary.


What you will need:

  • High School Diploma or equivalent required. Associate’s Degree preferred.

  • Must be proficient in all Financial Counseling level II activities.

  • Typing of 25 wpm required.

  • May underfill as a Financial Counselor I - Customer Service experience required.

  • Excellent communication skills required.

Other Information

What you need to know:

  • Hours: This is a full time position 8:00 AM – 5:00 PM, Monday through Friday, with rotating weekends required.

  • Location: This position is located in Springfield, MA. Requires rotation between the health centers and the main campus.

  • Medical Terminology certificate to be completed within one year of hire.

Equal Employment Opportunity

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.