Berkshire Bank Electronic Services Support Specialist / ACH in Pittsfield, Massachusetts
Electronic Services Support Specialist / ACH(932730)
Pittsfield, MA 99 North St
Division: Retail Banking
Department: Electronic Banking
Reports to: Electronic Banking Manager
Location: 99 North St, Pittsfield, MA
The Electronic Services Support Specialist/ACH is responsible for providing a full range of professional, operational, technical and general support for daily tasks associated with Electronic Banking products and services, including ACH, ATM/Debit cards, Business and Consumer Online Banking, Bill Payment, Mobile Banking, People Pay, etc. This position has primary focus on ACH Operations.
Primary ACH responsibilities include the timely and accurate processing of the following:
Death Notifications and Government Reclamations
ACH inquiries/research requests
ACH Error Resolution claims processing
Creating or reviewing New Business Online Banking setups with ACH Origination
ACH Tracker Monitoring, including ACH file suspensions, setup and maintenance of ACH limits.
Backup for ACH Reconciliation and non-post and return item processing.
Additional responsibilities include the timely and accurate processing of the following:
Consumer and Business internet banking maintenance
Mobile Deposit maintenance
Consumer and Business Bill Pay maintenance
Business Online Banking setup and customer training
Monitor and respond to Business Online Banking email
Assist Wire Department with Business online banking wire transfers that need additional information for processing
ATM/Debit Card Maintenance
Mobile Wallet and External Transfer confirmation letters
Assists with special projects/acquisitions/mergers.
Ensures compliance with all banking laws, rules, regulations and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.
- High School Diploma or equivalent
- 2 – 5 years’ experience
Skills & Knowledge:
Outstanding customer service skills
Excellent oral and written communication skills
Strong problem solving and organizational skills
Ability to work in an environment where deadlines require timely and accurate processing
Demonstrated ability to work independently while supporting a team
Proficient computer skills including Microsoft Office Suite
Strong knowledge of Regulation E, NACHA rules, OFAC, BSA, AML and CIP.