Berkshire Bank Electronic Services Support Specialist / ACH in Pittsfield, Massachusetts

Electronic Services Support Specialist / ACH(932730)

Job Type




Pittsfield, MA 99 North St

Job Details

Division: Retail Banking

Department: Electronic Banking

Reports to: Electronic Banking Manager

Status: Non-exempt

Grade: 6

Location: 99 North St, Pittsfield, MA


The Electronic Services Support Specialist/ACH is responsible for providing a full range of professional, operational, technical and general support for daily tasks associated with Electronic Banking products and services, including ACH, ATM/Debit cards, Business and Consumer Online Banking, Bill Payment, Mobile Banking, People Pay, etc. This position has primary focus on ACH Operations.

Key Accountabilities:

Primary ACH responsibilities include the timely and accurate processing of the following:

  • Death Notifications and Government Reclamations

  • ACH inquiries/research requests

  • ACH Error Resolution claims processing

  • Creating or reviewing New Business Online Banking setups with ACH Origination

  • ACH Tracker Monitoring, including ACH file suspensions, setup and maintenance of ACH limits.

  • Backup for ACH Reconciliation and non-post and return item processing.

Additional responsibilities include the timely and accurate processing of the following:

  • Consumer and Business internet banking maintenance

  • Mobile Deposit maintenance

  • Consumer and Business Bill Pay maintenance

  • Business Online Banking setup and customer training

  • Monitor and respond to Business Online Banking email

  • Assist Wire Department with Business online banking wire transfers that need additional information for processing

  • ATM/Debit Card Maintenance

  • Mobile Wallet and External Transfer confirmation letters

Assists with special projects/acquisitions/mergers.

Ensures compliance with all banking laws, rules, regulations and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.


  • High School Diploma or equivalent


  • 2 – 5 years’ experience

Skills & Knowledge:

  • Outstanding customer service skills

  • Excellent oral and written communication skills

  • Strong problem solving and organizational skills

  • Ability to work in an environment where deadlines require timely and accurate processing

  • Demonstrated ability to work independently while supporting a team

  • Proficient computer skills including Microsoft Office Suite

  • Strong knowledge of Regulation E, NACHA rules, OFAC, BSA, AML and CIP.