The Hartford Analyst Service Managment in HARTFORD, Connecticut

Title: Analyst Service Managment

Location: United States-Connecticut-Hartford

Job Number: 1801178

Process Evaluation and Intake

  • Assist inRunning Day in the Life Sessions and brainstorming sessions

  • Educatecustomers on enterprises processes and success stories

  • Communicateand educate the customer on the Agile process being used

  • Cultivate aworking environment and mindset that fosters Collaboration and partnership

Development/Testing Lifecycle

  • Convertrequirements to MTE processes and standards

  • Work withthe stakeholders to develop a thorough portfolio of testing use cases

Project Management/Documentation

  • Create Visiodocuments of current and future process

  • Supportmultiple work streams

  • Leadmeetings that have clear agendas and actionable deliverables

  • Document allartifacts required

  • BRQs

  • Use Cases

  • ProjectPlans

  • ManagementPresentations

  • TrainingMaterials

  • KM Docs


Must Haves:

  • Ability to Influence both Peers

  • Have a basic working knowledge of process flow and optimization methodologies

  • Ability to successfully manage deliverables/priorities

  • Working knowledge of Agile and DevOps goals and methodologies

  • Strong sense of ownership and drive to exceed expectations

  • Lean Six Sigma Yellow Belt

  • Experience with Visio (Power Point, Excel and Word)

  • Understanding of CTO functions and interactions

  • Knowledge of Service Now functionality

Job: IT Business Service

Primary LocationUnited States-Connecticut-Hartford

Other Locations


Job LevelIndividual Contributor

Education LevelBachelor's Degree (±16 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusExempt


PostingApr 16, 2018, 3:16:56 PM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.