Randstad Call Center Team Lead in Farmington, Connecticut
Call Center Team Lead
salary:$20 - $23 per hour
date posted:Tuesday, March 13, 2018
A prestigious manufacturing company in Farmington, CT is looking for a Call Center Team Lead to join their budding Call Center team. The ideal candidate will have 3+ years of experience in a Call Center environment and have some experience working as a team lead. If you are ready to move onto the next level with a large and well established company, then this position could be for you! Please review the job description below, if you are qualified and interested in applying, IN ORDER TO BE CONSIDERED: please send your resume AND cover letter, explaining why you would be a good fit for the role directly to Crystal.Petroski@randstadusa.com
This is a Direct Hire opportunity paying $20-23/hrk and offers extremely competitive benefits.
Health, Medical, Dental, 401k, paid holidays and vacation time offered!
1.Provide internal and external customers with high quality and efficient customer service by supporting, motivating, recognizing and rewarding the Customer Service Representatives
2.Develop and implement training plans for new Customer Service Representatives according to the department needs
3.Assist department by answering phone calls, emails and voicemails when additional capacity is needed
4.Utilize SAP, SIS and OTRS to register cases, process quotes, orders and other sales or service related inquiries when additional help is needed
5.Assist in resolving difficult customer disputes
6.Ensure the workload is evenly distributed and that all customer requests are addressed by the end of the business day
7.Identify systems and workflow improvements to enhance the team-s efficiency
8.Support Call Center Supervisor by reporting on daily progress
9.Cross-train with the Service Administration Shift Supervisor and provide backup as needed
Working hours: Anywhere from 7am - 7pm, M-F
10.Work on special projects such as E shop
11.Other administrative tasks as assigned by Management
12.Standard call center hours are 7am-7pm. A rotating 8 hour shift is required. Some work on weekends and holidays may also be required.
Customer Service and order entry experience is necessary. Experience working in a heavy volume call center is preferred. Good organizational skills and the ability to successfully multi-task is required. Time management skills necessary. Ability to communicate patiently and diplomatically is mandatory. Must be familiar with Microsoft Office; Outlook, Word, Excel and PowerPoint is preferred. The candidate must be hard working and have a strong desire to lead a team.
Minimum High School graduate or equivalent. College degree or equivalent experience is preferred.
IN ORDER TO BE CONSIDERED: please send your resume AND cover letter, explaining why you would be a good fit for the role directly to Crystal.Petroski@randstadusa.com
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.